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Leading Lady

FAQ's for Leading Lady. Help on ordering, returns, refunds, account information, product questions, size recommendations and how to contact us.

Leading Lady Help Center

Can I place an order over the phone?

Can I make a change to my order?

How can I track my order?

Can I cancel my order, after I've placed it?

Where do I find my order number?

Where do I put my discount code?

Why is my discount code not working?

Can I use more than one discount code?

Is my payment safe?

What payment methods do we accept?

The size/ color I wanted is out of stock, help!

Ordering

How can I get free shipping?

What are the shipping fees?

What is Express Shipping?

How long will it take to receive my order?

I put the wrong address and now it’s shipped, what happens next?

My order wasn’t delivered.

Which couriers do you use?

Shipping & Delivery

How do I return or exchange my items?

What is your return policy?

What if my order is received incorrectly or damaged?

Is it free returns?

How long does it take to get a refund?

Why is my refund showing less than I paid?

Returns & Refunds

How do I create an account?

How do I see orders that I've previously placed?

How do I unsubscribe from emails?

How do I stop SMS?

How do I change my password?

Can I delete my account?

Do you keep my personal information stored?

My Account

How do I know my bra size?

Help me understand the terminology!

Bra Fitting

How to Contact Us

Contact Us

FAQ's on customer questions about ordering an item from Leading Lady

FAQ's on Leading Lady's shipping & delivery

FAQ's on returning an item and receiving a refund

All questions about creating an account with Leading Lady

7 out of 10 women are wearing the wrong bra size. With our Bra Calculator, we’ll help you determine your perfect fit. Use our bra fitting calculator to help you with your size, or just email us at customercare@leadinglady.com for expert help.

How to contact the customer care team at Leading Lady